> I know this is controversial but one solution would be to break their monopoly up so that smaller companies could handle consumer contact. I think I lean in

> I know this is controversial but one solution would be to break their monopoly up so that smaller companies could handle consumer contact. I think I lean in this direction, too. Customer service should go hand-in-hand with having customers in the first place. If you have grown so outrageously large that you have no feasible way to plumbing some of your astronomical profits to servicing those who facilitate your profits, then maybe you have grown too big.