I hope you are being sarcastic. These companies were fortunate to be ahead of the curve in automating content delivery but, despite their best efforts, have fai

I hope you are being sarcastic. These companies were fortunate to be ahead of the curve in automating content delivery but, despite their best efforts, have failed in automating service delivery. Human connection should be mandatory in running a modern business. If you want to deal with humans, you should be required to reciprocate.