A good idea is to never use a large corporation for important things like email, because these are built on maximum scalability and therefore practically always

A good idea is to never use a large corporation for important things like email, because these are built on maximum scalability and therefore practically always have lousy customer support (automated replies & chat, etc.). I'm paying for the same small email provider I used more than 20 years ago and it has always been worth every penny. If an issue comes up, I'll call their customer support or write an email and they fix it within minutes.