I love that, because it's sadly very relatable. We had to create support ticket for a defective server. It was impossible to move the "support" forward, because

I love that, because it's sadly very relatable. We had to create support ticket for a defective server. It was impossible to move the "support" forward, because we didn't know if the server smelt burned. In the end we just said: "Sure whatever, it smelt like burned electronics."