> So, um, who decides what belongs in production? All the customers who leave when your product/service goes to shit because that thing actually didn't belong

> So, um, who decides what belongs in production? All the customers who leave when your product/service goes to shit because that thing actually didn't belong in production? > ... is the crux of her point. No, the crux of her point is that the company is now suffering. If 'X' did belong in production, the company would now be blossoming.