>I'm noting that hasn't been my experience. I think you are just overlooking something so common and in your face that it seems invisible. In terms of retail/

>I'm noting that hasn't been my experience. I think you are just overlooking something so common and in your face that it seems invisible. In terms of retail/services, it's a 'customers are idiots' story, and they abound. An automotive example is "I need a 710 cap". In computer troubleshooting, the PEBKAC, PICNIC, and ID10T stories. The BOFH stories might not be real, but they scratch an itch real people encounter. the BODY mangles people both up and down the chain of authority. Vast swathes of industries have internal "Junior/contractors doesn't know how to think". On a drilling rig, a new hand will be sent to get the key to the vee door.Or a bucket of steam. Or in other industries, maybe a left-handed screwdriver or some such. In military, there are lots of real stories of drill sergeants making recruits feel foolish, and you can be sure they laugh about it over coffee with each other. There's the SR71 airspeed story. And pilots get their callsigns from doing something stupid, normally. No there's lots of stories where the expert comes out on top. Perhaps as many as "senior is an idiot"