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Complaints may be communicating needs, so if you remove complaint then you stop the flow of communication about needs.
by birdyrooster 5y ago
Complaints may be communicating needs, so if you remove complaint then you stop the flow of communication about needs.
- kkjjkgjjgg 5y agoYou can complain, all I said is that innovators are not driven by complaints. Not sure if people complained about horses a lot before the automobile came along.
- ignoramous 5y agoThey sure did complain about slow transit. Of course, the key isn't listening to customer's solutions but to their problems, and then inventing on their behalf. This is what Amazon calls "customer obsession". Jeff Bezos on learned helplessness, innovation, making decisions with data and despite data (2005): https://www.youtube-nocookie.com/embed/WhnDvvNS8zQ https://www.youtube-nocookie.com/embed/WhnDvvNS8zQ