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I wasn't talking about needs, I was talking about complaints. Innovators/Inventors are driven by their needs, not by other people's complaints. Unless they nee
by kkjjkgjjgg 5y ago
I wasn't talking about needs, I was talking about complaints.
Innovators/Inventors are driven by their needs, not by other people's complaints. Unless they need to stop their spouses complaining or something like that.
- long_time_gone 5y ago>Innovators/Inventors are driven by their needs, not by other people's complaints. A need is the solution to a complaint, no?
- birdyrooster 5y agoComplaints may be communicating needs, so if you remove complaint then you stop the flow of communication about needs.
- kkjjkgjjgg 5y agoYou can complain, all I said is that innovators are not driven by complaints. Not sure if people complained about horses a lot before the automobile came along.
- ignoramous 5y agoThey sure did complain about slow transit. Of course, the key isn't listening to customer's solutions but to their problems, and then inventing on their behalf. This is what Amazon calls "customer obsession". Jeff Bezos on learned helplessness, innovation, making decisions with data and despite data (2005): https://www.youtube-nocookie.com/embed/WhnDvvNS8zQ https://www.youtube-nocookie.com/embed/WhnDvvNS8zQ