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Most doctors offices are effectively overworked and understaffed small businesses. Shifting all that support to the phone would not be reasonable, from a worklo
by JshWright 5y ago
Most doctors offices are effectively overworked and understaffed small businesses. Shifting all that support to the phone would not be reasonable, from a workload perspective.
- curryst 5y agoJust to expand on that, patients aren't the only ones with a legitimate reason to access that data. Insurance companies need copies as well, so they would still want some kind of mass-data portal even if customers don't use it. If you change doctors, they want copies of your old medical records. If you see a specialist, if you go to the hospital, etc, etc. Pharmacies might call and ask if they think there's something weird about a prescription. Direct patient contacts are a vanishingly small percentage of records requests for a doctor. Doctors could likely handle those via phone, but it doesn't solve the issue of needing an EMR.