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I was a very early adopter of Codesandbox and a patron back when it was a tiny sideproject by Ives. Years ago, very happy at the time, I wrote a lot of code us
by omneity 5y ago
I was a very early adopter of Codesandbox and a patron back when it was a tiny sideproject by Ives.
Years ago, very happy at the time, I wrote a lot of code using Codesandbox, and expected it to remain private.
At some point seemingly, Codesandbox introduced plans (not just patron support), made all my code public (for who knows how long) and kept charging me until today! Quite the surprise, I expected better from the team.
I know this post is technical, but I find it hard to separate the technical merits of a company from their business practices.
- CompuIves 5y agoFirst of all, super cool to hear that you've been such an early adopter of CodeSandbox! Not many can say that. The fact that we made your projects public and kept charging is definitely a big mistake, and shouldn't have happened in the first place. When you cancel a subscription, we should keep your existing work private. Could you send me an email at ives@codesandbox.io so we can fix it? Apologies for the fact this happened to you, that's a severe mistake and shouldn't have happened!
- omneity 5y agoHey Ives, I wrote to you some additional context yesterday after your message, but I’m not sure you got my email? FYI I couldn’t find a way to cancel and I’m still being billed (and my code is still public).