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> About a month ago my wife broke her pixel phone. It couldn't be turned on so we couldn't wipe it. That says it all. You can't expect them to try 24/7 until t
by qwertox 5y ago
> About a month ago my wife broke her pixel phone. It couldn't be turned on so we couldn't wipe it.
That says it all. You can't expect them to try 24/7 until they get a confirmation. In addition, I doubt that they would have included the SIM card in the RMA, which means that the device would not be online through mobile, and there's no reason for the repair shop to connect the device to the WiFi as the first step, so that any erase-request can come through.
You either trust the RMA process or you burn your phone.
- kelnos 5y agoThat's fine. Just put in one request to wipe it, and if/when the device comes online, it'll get wiped. If it doesn't come online, then the attacker is sophisticated enough to predict that, and used something else (USB) to pull files off the phone. But since the old phone was still on OP's "Find My Phone" account, and was successfully pinging the service, clearly it had been connected to WiFi, so a queued remote wipe should have worked. Sure, this won't catch all cases, but if you are unable to factory-reset a broken phone before sending it in, it would be useful to instruct the customer to queue a wipe online instead. Not perfect, but better than nothing.