6 ms·
To be fair, when sending a Pixel for reparations, Google very clearly and explicitly asks to factory_reset the phone. I personally didn't reset it when I sent
by paulgdp 5y ago
To be fair, when sending a Pixel for reparations, Google very clearly and explicitly asks to factory_reset the phone.
I personally didn't reset it when I sent my Pixel 3 to fix the charging port because my Pixel was fully encrypted.
All Pixels are encrypted by default as long as you have any kind of lock method enabled (PIN, password, shape...).
I don't really understand how this person got his files in cleartext and accessible.
- KZeillmann 5y agoMy impression from the (now deleted) text is that the phone wasn't booting or in a state where it could be factory reset, at least not without considerable effort.
- Tagbert 5y agoIn this case, the phone would not turn on prior to repair and could not be wiped.
- 2OEH8eoCRo0 5y agoHow did the person conducting repair power it on and unlock it then? Edit: I mean how did they bypass the lock screen?
- Johnny555 5y agoSometimes letting the battery drain completely will clear a hung phone (which is like the old "take the battery out for 5 minutes, then try it again" trick). Or the service center knew the magic buttons to press to get it to boot. Or the battery was bad. Or one of a million other reasons that a phone can fail in a way that makes it appear dead, but a service tech knows how to get it running.
- weswpg 5y agoby repairing it
- open1414 5y agomaybe no password?
- nhumrich 5y agoThey probably fixed it first
- agilob 5y ago>All Pixels are encrypted by default as long as you have any kind of lock method enabled (PIN, password, shape...). No lock method?
- 2OEH8eoCRo0 5y agoThat's what I think. Either no lock method, they're lying, or there's an unknown exploit or backdoor. Either way I'd be interested to know the outcome of this. As a Pixel user it's concerning.
- deleted 5y ago[deleted]
- OldManAndTheCpp 5y agoThey repaired it, presumably.
- deleted 5y ago[deleted]
- dotancohen 5y agoAnother comment quotes: > About a month ago my wife broke her pixel phone. It couldn't be turned on so > we couldn't wipe it. We contact Google and used the device care to get an RMA.
- cuu508 5y agoIf the phone does not turn on, I guess I could "wipe" it by opening it up and drilling through every chip I can find. Google would have harder time repairing it then but that's their problem ;-)
- willcipriano 5y agoThat's the sort of confidence I get from the DMV, they require you to pay by check beacuse the person issuing IDs with all our personal information can't be trusted with nine dollars in cash.
- rootusrootus 5y agoIt is possible the victim made some bad choices. It does not make it fair for Google employees/contractors/whatever to violate their privacy and access their personal information, then post it online.