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Former Namecheap customer here, thank you for the transparancy. (I only left Namecheap because of the interface, I found that Dynadot was comparable in price a

Former Namecheap customer here, thank you for the transparancy. (I only left Namecheap because of the interface, I found that Dynadot was comparable in price and features, but with a nicer GUI. NC seems like a good company otherwise, so I'm always open to the possibility of switching back.)

ted0 5y ago
Sorry to hear you had trouble with our interface. We do have some pretty substantial updates planned for 2022 and would love to have you back. Feel free to shoot any feedback to ted [at] namecheap.com.
- echelon 5y ago
  Ted, thank you so much for participating in this thread! Namecheap provides excellent service, and I've been a happy customer for years. As someone who owns ~30 domain names split between Namecheap and GoDaddy, it would be incredibly beneficial if you overhauled the primary domain list view. As it stands right now, your domain list UI is bulky and clunky and requires several clickthroughs to show all domains or sort effectively. The first view you see should show a glorified table / spreadsheet view of all domains on the same page by default. A reasonable pagination limit would work for extremely large accounts, but in general I think many people would want to see everything in one place if possible. It would further be fantastic if the domains were immediately sortable on multiple dimensions (name, expiration, tag/category) and had an integrated search box. Tags are also really important. The tag system you have in place right now is rather useless, because you can't leverage it easily from the main view. You have to navigate away to an entirely separate product area, and even then they don't provide much assistance. I tag my domains to group them by project. (eg. vocodes.com, vo.codes, fakeyou.com, fakeyou.app, etc. are grouped together.) It'd be really great for this to feel first class and be integrated into the primary domain view as an additional set of filters. Godaddy used to suck in this department, but they've really upped their game. Their domain list is top notch and gives Namecheap's UI a run for its money, which is a real reversal. You used to have the best in the business. I really abhor GoDaddy since they allowed an old high school friend of mine to break into my account and steal strategywiki.org ~15 years ago. (For those interested, I've posted the story on HN before and it should be searchable.) The only reason I have any business with them at all is because of domain marketplace purchases. Grudges aside, their product has evolved over the last few years and is really good. I'd use it as a reference point.
  - ted0 5y ago
    Passing all of your helpful feedback to our Domains PM. Thank you. As I mentioned in another comment, we're developing a new dashboard experience among other things, which we're really excited about.
    - echelon 5y ago
      Fantastic, thank you so much!
    - d000001 5y ago
      Any chance you could support .pm and .it domains? Would love to move over my remaining domains to you
      - ted0 5y ago
        Will pass on the request.
- skoskie 5y ago
  Navigation! It’s a mess. I would very much like to see separation of “get the job done” navigation (and fields) from “upsell” navigation (and fields). Also, could you unhide the login so it’s easier for password managers to autofill and for me to submit?
- superluserdo 5y ago
  Does that update include the ability to dynamically update a host's IPV6 address via a request to dynamicdns.park-your-domain.com? The guide [0] mentions that >It is only possible to dynamically update IPv4 addresses (A records) at this time. Currently, IPv6 is not supported by our Dynamic DNS. Is there any particular thing blocking this feature from being available for IPV6? [0] https://www.namecheap.com/support/knowledgebase/article.aspx/29/11/how-to-dynamically-update-the-hosts-ip-with-an-http-request/ https://www.namecheap.com/support/knowledgebase/article.aspx...
kjaftaedi 5y ago
The interface may be a little clunky, but they provide better support than any other domain or SSL vendor, which always gives them the advantage in my book.
- ted0 5y ago
  Support is core to our business and always our main focus but so is UX. We are admittedly a bit behind in improving our dashboard but can promise you that we have already started developing a radically updated experience and will be ready in the nearish future.
nacho2sweet 5y ago
I agree, I was a big namecheap user but now it is a dark pattern trap to trick people into addons. Just changing your DNS is a confusing jumble.
- ethbr0 5y ago
  I just registered a domain with them the other day, and there didn't seem to be any egregious dark patterns. Are you talking about anything in specific? Of course they present options during the checkout process, which is slightly forward, but reasonable as a business. However, (1) the defaults for all add-ons are do-not-buy, (2) the buttons to navigate to the next screen are clear (not swapped, minimized, etc). But that may have just been my settings / environment?
tinus_hn 5y ago
Isn’t the wholesale price of domains public information?

ted0 5y ago

Sorry to hear you had trouble with our interface. We do have some pretty substantial updates planned for 2022 and would love to have you back. Feel free to shoot any feedback to ted [at] namecheap.com.

echelon 5y ago
Ted, thank you so much for participating in this thread! Namecheap provides excellent service, and I've been a happy customer for years. As someone who owns ~30 domain names split between Namecheap and GoDaddy, it would be incredibly beneficial if you overhauled the primary domain list view. As it stands right now, your domain list UI is bulky and clunky and requires several clickthroughs to show all domains or sort effectively. The first view you see should show a glorified table / spreadsheet view of all domains on the same page by default. A reasonable pagination limit would work for extremely large accounts, but in general I think many people would want to see everything in one place if possible. It would further be fantastic if the domains were immediately sortable on multiple dimensions (name, expiration, tag/category) and had an integrated search box. Tags are also really important. The tag system you have in place right now is rather useless, because you can't leverage it easily from the main view. You have to navigate away to an entirely separate product area, and even then they don't provide much assistance. I tag my domains to group them by project. (eg. vocodes.com, vo.codes, fakeyou.com, fakeyou.app, etc. are grouped together.) It'd be really great for this to feel first class and be integrated into the primary domain view as an additional set of filters. Godaddy used to suck in this department, but they've really upped their game. Their domain list is top notch and gives Namecheap's UI a run for its money, which is a real reversal. You used to have the best in the business. I really abhor GoDaddy since they allowed an old high school friend of mine to break into my account and steal strategywiki.org ~15 years ago. (For those interested, I've posted the story on HN before and it should be searchable.) The only reason I have any business with them at all is because of domain marketplace purchases. Grudges aside, their product has evolved over the last few years and is really good. I'd use it as a reference point.
- ted0 5y ago
  Passing all of your helpful feedback to our Domains PM. Thank you. As I mentioned in another comment, we're developing a new dashboard experience among other things, which we're really excited about.
  - echelon 5y ago
    Fantastic, thank you so much!
  - d000001 5y ago
    Any chance you could support .pm and .it domains? Would love to move over my remaining domains to you
    - ted0 5y ago
      Will pass on the request.
skoskie 5y ago
Navigation! It’s a mess. I would very much like to see separation of “get the job done” navigation (and fields) from “upsell” navigation (and fields). Also, could you unhide the login so it’s easier for password managers to autofill and for me to submit?
superluserdo 5y ago
Does that update include the ability to dynamically update a host's IPV6 address via a request to dynamicdns.park-your-domain.com? The guide [0] mentions that >It is only possible to dynamically update IPv4 addresses (A records) at this time. Currently, IPv6 is not supported by our Dynamic DNS. Is there any particular thing blocking this feature from being available for IPV6? [0] https://www.namecheap.com/support/knowledgebase/article.aspx/29/11/how-to-dynamically-update-the-hosts-ip-with-an-http-request/ https://www.namecheap.com/support/knowledgebase/article.aspx...

kjaftaedi 5y ago

The interface may be a little clunky, but they provide better support than any other domain or SSL vendor, which always gives them the advantage in my book.

ted0 5y ago
Support is core to our business and always our main focus but so is UX. We are admittedly a bit behind in improving our dashboard but can promise you that we have already started developing a radically updated experience and will be ready in the nearish future.

nacho2sweet 5y ago

I agree, I was a big namecheap user but now it is a dark pattern trap to trick people into addons. Just changing your DNS is a confusing jumble.

ethbr0 5y ago
I just registered a domain with them the other day, and there didn't seem to be any egregious dark patterns. Are you talking about anything in specific? Of course they present options during the checkout process, which is slightly forward, but reasonable as a business. However, (1) the defaults for all add-ons are do-not-buy, (2) the buttons to navigate to the next screen are clear (not swapped, minimized, etc). But that may have just been my settings / environment?

tinus_hn 5y ago

Isn’t the wholesale price of domains public information?