It was more complicated than just heyy, but I won't spoil the book. It's been awhile since I've read it, but my impression was that solving the case was mostly

It was more complicated than just heyy, but I won't spoil the book. It's been awhile since I've read it, but my impression was that solving the case was mostly traditional casework, and a lot of it, by many different people/agents/agencies. That Reuters article certainly gives pause. Thanks for the link.