Thanks. We're working in something related to faqs and team knowledge bases (already have an initial version of this). The onboarding checklists sound useful as

Thanks. We're working in something related to faqs and team knowledge bases (already have an initial version of this). The onboarding checklists sound useful as well, noted! About detecting the online style and messages - the point here is that we don't want DailyBot to be able to read all the messages that a person is sending through the chat, we believe it's important to respect the privacy and avoid processing all that content. Currently, DailyBot can only process direct messages between user and chatbot, or in channels when @DailyBot is mentioned.