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Hey, I’ve got another feature request for you - detect when your messages sound passive aggressive, angry or sarcastic. I’ve noticed many people who switch to r

Hey, I’ve got another feature request for you - detect when your messages sound passive aggressive, angry or sarcastic. I’ve noticed many people who switch to remote work who were fine to work with in person have terrible online style and put people’s backs up - a way to tell those people automatically would be great. Also onboarding checklists & guides and faq abilities would be cool.

maomorales 5y ago
Thanks. We're working in something related to faqs and team knowledge bases (already have an initial version of this). The onboarding checklists sound useful as well, noted! About detecting the online style and messages - the point here is that we don't want DailyBot to be able to read all the messages that a person is sending through the chat, we believe it's important to respect the privacy and avoid processing all that content. Currently, DailyBot can only process direct messages between user and chatbot, or in channels when @DailyBot is mentioned.
nmstoker 5y ago
Or better yet, detect the behaviour that's triggering the passive aggressive response and handle that better before it causes frustration. A lot of it comes about because people are lazy: - unwilling to try something obvious/easily discovered - unwilling to think about who might actually be a sensible person to contact - unwilling to spend even a tiny effort to describe their problem clearly with basic useful details These would be at the harder end of NLP but they are common and I suspect there are signs that could give away this sort of thing.
- maomorales 5y ago
  This got me thinking on how to train such models. At first, it could be that DailyBot allows any recipient to flag a message they have received, then they provide feedback whether it was aggressive, etc... DailyBot can use that to train the model, and also to provide some neutral feedback to the sender. The good thing about flagging is that DailyBot won't need to process all the messages, only the ones that a person wants to flag.

maomorales 5y ago

Thanks. We're working in something related to faqs and team knowledge bases (already have an initial version of this). The onboarding checklists sound useful as well, noted! About detecting the online style and messages - the point here is that we don't want DailyBot to be able to read all the messages that a person is sending through the chat, we believe it's important to respect the privacy and avoid processing all that content. Currently, DailyBot can only process direct messages between user and chatbot, or in channels when @DailyBot is mentioned.

nmstoker 5y ago

Or better yet, detect the behaviour that's triggering the passive aggressive response and handle that better before it causes frustration. A lot of it comes about because people are lazy: - unwilling to try something obvious/easily discovered - unwilling to think about who might actually be a sensible person to contact - unwilling to spend even a tiny effort to describe their problem clearly with basic useful details These would be at the harder end of NLP but they are common and I suspect there are signs that could give away this sort of thing.

maomorales 5y ago
This got me thinking on how to train such models. At first, it could be that DailyBot allows any recipient to flag a message they have received, then they provide feedback whether it was aggressive, etc... DailyBot can use that to train the model, and also to provide some neutral feedback to the sender. The good thing about flagging is that DailyBot won't need to process all the messages, only the ones that a person wants to flag.