There's a huge difference between have never used and will never use. Microsoft's data is about past usage; the article makes an unjustified extrapolation from

There's a huge difference between have never used and will never use. Microsoft's data is about past usage; the article makes an unjustified extrapolation from that to future message. This extrapolation is particularly relevant when discussing a feature that largely serves to improve discoverability - if the features make sense together, putting them together and making them visible may help users get more out of the software. It would be interesting to find out how many people say "I never knew the file manager could do that" when they fire up Windows 8, even when the feature has been there since NT4.