4 ms·

I think that's often the reasoning behind this but I think the oversimplification doesn't help. It's usually harder to attract new customers than to retain them

by gommm 5y ago

I think that's often the reasoning behind this but I think the oversimplification doesn't help. It's usually harder to attract new customers than to retain them so retention is important and regression bugs affect that. They slowly erode the confidence until the customers who were your major advocates now become strong critics wherever they go.

selcuka 5y ago
> I think the oversimplification doesn't help True > It's usually harder to attract new customers To my defense that difficulty was factored in the 2% figure.
- gommm 5y ago
  oh yes, I didn't mean to harp on you, what I meant is that I believe a lot of executives make the same calculation, oversimplifying things in the same way which leads to the repeated QA issues both Apple and Microsoft have or to the issues that Jetbrains has. New features are exciting and are seen as ways to get new customers. Stability and bug fixes is not sexy and I believe underestimated as a way to retain customers but it's critical to customer happiness.