Over last couple of years Zendesk have been engaging in t+c creep that has resulted in cost gouging to retain similar services for my use case (quite small team

Over last couple of years Zendesk have been engaging in t+c creep that has resulted in cost gouging to retain similar services for my use case (quite small team issues tracking). Big cost gouging, or loss of features, like 10x. I tried discussing with them, they don't care, I don't trust them.