>> Whatever happened to the customer is always right? Enough people worked retail to know that's a lie. But yes, this is the sort of thing Airbus should have

>> Whatever happened to the customer is always right? Enough people worked retail to know that's a lie. But yes, this is the sort of thing Airbus should have responded better to, even if it was without any real promise of making things right (i.e., "We are investigating fully as to what has happened here and will seek to make things right if we find this in any way weakens the structural stability of our planes, known the world over as some of the (insert whatever marketing speak)")