I can jive with the idea that people aren't "very good" at solving the problems they don't engage with, but I think it's important to acknowledge that plain old

I can jive with the idea that people aren't "very good" at solving the problems they don't engage with, but I think it's important to acknowledge that plain old "good" can be enough. To wit, I'm not going to be upset if tech support takes 3 minutes to process my question and reads out an answer from a pamphlet in monotone if it is indeed a solution to my problem. And there is some software that I use _despite_ its pain points because it solves problems I have.