> customer's fault I literally have no idea if I’ve ever been this customer and have no way of finding out from anyone who’s ever sold me a phone. They didn’t

> customer's fault I literally have no idea if I’ve ever been this customer and have no way of finding out from anyone who’s ever sold me a phone. They didn’t tell me information like this when I bought a random handset from Cingular at their store, or when I bought an iPhone directly from Apple.