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Your team dynamic feels broken, and your manager isn't managing well. On-call is a shared responsibility, and so is ensuring that on-call isn't awful. That's on
by ryan_lane 5y ago
Your team dynamic feels broken, and your manager isn't managing well. On-call is a shared responsibility, and so is ensuring that on-call isn't awful. That's one of the main arguments in this blog post.
There's lots of ways to fix this, but one of the more popular approaches is to make the on-call responsible for fixing this kind of stuff during normal working hours, and for that person to not have sprint-work during that period of time. The goal is to ensure the next person's on-call is better than yours, which leads to a continuous improvement mentality, with an end-goal of never being paged after-hours, and for all pages to be actionable.