> If an organization thinks their systems should be available 24x7 they should staff people 24x7. This is hard to do well. Ideally, you need an eng culture wh

> If an organization thinks their systems should be available 24x7 they should staff people 24x7. This is hard to do well. Ideally, you need an eng culture where things are well-documented and product development is regularly handed off between multiple time zones. Otherwise, what happens is that you just end up with product development happening in one time zone and an SRE or Ops team getting screwed over by changes they don't understand.