I think this is right. To me, there are a few reasons: - there are more formal solutions available. I don’t need a macro for automated responses because Freshd

I think this is right. To me, there are a few reasons: - there are more formal solutions available. I don’t need a macro for automated responses because Freshdesk does that for me. - culture has moved toward seeing apps as smaller on average (except for MSFT) and not extensible. I think our attitudes toward mobile have had a big effect. - a lot of people get as much utility as they expect out of their machines unmodified.