3 ms·

The way I've heard it works in the US seems abusive, but it doesn't need to be. I thought it was regulated in Spain (to give an alternative point of view), but

The way I've heard it works in the US seems abusive, but it doesn't need to be. I thought it was regulated in Spain (to give an alternative point of view), but apparently it's only lightly regulated and the pay is left to either the unions to negotiate or to the contract. However, it's regulated that: - If you do have to work, that's "extraordinary" time paid at 1.75x the normal hourly rate (yes, including for full time employees). - While you don't need breaks (it's kinda considered a break on itself), you do need at least 12h of rest between shifts, so that on itself makes it basically impossible to be on call the whole time between two work days. It makes it possible to be on call for the weekends though, and between two work days for 4h.

hhh 5y ago
The way my team handles this in the US and EU is ‘Best Effort,’ where you are provided a company phone and the expectation is that if you’re able to reasonably do so, answer the call. From there, you can triage (is the problem real, how critical is this, is there an alternate method to achieve your goal.) Each team member has services and/or sites they are responsible for, but our team is flexible enough to work at any site as they’re heavily standardized. If you’re not able or willing to help (or go in if things are REALLY bad), as long as you can get ahold of someone else capable of helping or a supervisor and hand off to continue. If you need to go in, 2x pay that day and vacation time. It’s more if it’s disruptive (2 am friday vs 11 am on a Sunday.) Out of 47 sites, this has happened one time in the past year where something went horrifically wrong with some Cisco gear configurations. We’re moving even further to get rid of having a company phone, and moving to a tablet that has our comms tools and enough to RDP somewhere. This moves from ‘answer the phone if you’re able to please’ to ‘if you get an urgent Teams notification check it out please if possible.’ Strict on-call is hard, but in our environment most people are willing to help one another out if something is up. This could mean immediate sudden travel, but only if you are willing and capable of doing so. I personally always accept them, because they’re mad fun road trips and you get time off, extra pay, and I like helping my team members when they’re in a pinch. People have lives, I just have a more flexible one :).

hhh 5y ago

The way my team handles this in the US and EU is ‘Best Effort,’ where you are provided a company phone and the expectation is that if you’re able to reasonably do so, answer the call. From there, you can triage (is the problem real, how critical is this, is there an alternate method to achieve your goal.) Each team member has services and/or sites they are responsible for, but our team is flexible enough to work at any site as they’re heavily standardized. If you’re not able or willing to help (or go in if things are REALLY bad), as long as you can get ahold of someone else capable of helping or a supervisor and hand off to continue. If you need to go in, 2x pay that day and vacation time. It’s more if it’s disruptive (2 am friday vs 11 am on a Sunday.) Out of 47 sites, this has happened one time in the past year where something went horrifically wrong with some Cisco gear configurations. We’re moving even further to get rid of having a company phone, and moving to a tablet that has our comms tools and enough to RDP somewhere. This moves from ‘answer the phone if you’re able to please’ to ‘if you get an urgent Teams notification check it out please if possible.’ Strict on-call is hard, but in our environment most people are willing to help one another out if something is up. This could mean immediate sudden travel, but only if you are willing and capable of doing so. I personally always accept them, because they’re mad fun road trips and you get time off, extra pay, and I like helping my team members when they’re in a pinch. People have lives, I just have a more flexible one :).