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And when they hold the pager, they should get to do nothing else during the day - no feature dev etc. I don't care if there's a deadline..you should have accoun
by whateveracct 5y ago
And when they hold the pager, they should get to do nothing else during the day - no feature dev etc. I don't care if there's a deadline..you should have accounted for on-call when planning.
The only thing they should be doing besides responding to incidents is work to stabilize the system to reduce the need to page people.
That's a fair way to make it work imo.