3 ms·

Er, what? On call for an entire week at a time? Does this actually exist? It's like an... anti-holiday. Insane.

• sys_64738 5y ago
  Yes it does exist. I've done plenty of on-call shifts but for paid a minimum of three hours whether I solved the problem in 5 mins or 50 mins. It's great when you're young, starting out, as it's a big pile of money. When you're over thirty, not so much.
• valzam 5y ago
  I mean it really depends on what the oncall looks like. If your system breaks every 5 minutes or you have other teams escalating non-urgent tasks constantly then 1 week on call seems crazy. But there are many companies (mine included) where on-call basically means: If services go down you have to figure out why. No bug fixing etc. Oncall purely from a infrastructure perspective.
• magicalhippo 5y ago
  Our company does that. Each person in the support team has one week on call. The following week they get the Friday off, and they get some extra compensation in addition just for being on call. Overtime if they have to work of course. Only customers who pay a lot for it have true 24/7, most who pay extra have extended support from IIRC 06-22. If they can't sort it out, support will try as best they can to work around issues as to not disturb us devs until next morning. I've been woken at most once a year. Most support folks do say it can be a bit stressful at times, on the other hand they also really enjoy the extended weekend so nobody's been keen to change it. Part of why it's so useful to do a full week at a time, rather than rotate intra-week, is that whoever's on call needs to have a small purse full of token generators for 2-factor logins, and we typically only get one to share. If they don't have the token they can't help our customer.