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As the experience of discount airlines e.g. Ryanair shows, very many people actually are willing to tolerate pretty much the minimum legally allowed conditions
by PeterisP 5y ago
As the experience of discount airlines e.g. Ryanair shows, very many people actually are willing to tolerate pretty much the minimum legally allowed conditions if it allows them to travel internationally much cheaper. Like, if it was legal to have seat-less standing room in airplanes then I'm quite certain that some companies would offer that for a discount and that they would have planes full of customers.
- 0xy 5y agoYes, you're right. However, Ryanair has a rating of 1.3 on Trustpilot while Disneyland has a 4.7 and Disney World has a 4.7 as well on Google reviews. Customers may buy cheap garbage, but they aren't happy about it. It doesn't breed long term loyalty. I can't imagine what Ryanair's NPS scores are. If waiting in lines tripled, I don't think they'd have a 4.7.