I recently bought some hardware which came with license for software ( vst plug-ins). After registering the hardware, then making an account with the third par

I recently bought some hardware which came with license for software ( vst plug-ins). After registering the hardware, then making an account with the third party who provides the software, I was able to download a demo version which I should then have been able to unlock into a full version using the serial number and license file provided to me...but this was not the case. After about an hour of tinkering, restarting, and googling, I decided to try and pirate a copy of the software that I was entitled to the full working version of. Took about two minutes to download and have it running.