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Really liked the article. One thing I'd add (and that I wrote about before here: https://jmmv.dev/2021/07/principal-engineers-oncall.html https://jmmv.dev/2021/
by jmmv 5y ago
Really liked the article. One thing I'd add (and that I wrote about before here: https://jmmv.dev/2021/07/principal-engineers-oncall.html https://jmmv.dev/2021/07/principal-engineers-oncall.html) is that high-level engineers should be on-call. These engineers (along with management) are the people that can most easily make a difference in making the rotation better: and not because of their technical skills, but because if they "suffer through the pain", they may be able to set priorities to fix things.
As some other people have alluded here, though, in some organizations engineers seem to "escape" on-call rotations the more senior they get, which is unfortunate...
- redisman 5y agoGet the VPs and Directors on call and see how quickly we’ll change priorities lol
- mavelikara 5y agoIn many orgs, the pager escalation path is to VPs and Directors.