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> For example, tasks at Facebook have SLAs and I saw plenty of games played to avoid dealing with tasks. Examples: changing priority to increase or remove the S
by quelltext 5y ago
> For example, tasks at Facebook have SLAs and I saw plenty of games played to avoid dealing with tasks. Examples: changing priority to increase or remove the SLA, silently closing tasks, passing tasks back months later to the reporter asking "is this still an issue?", etc.
What kind of tasks are you referring to in the context of on call here? Tasks to remedy the root cause of repeated alarms paging folks?
- cletus 5y agoTask is a general all-encompassing term here as well as the internal task tracking tool everyone uses (called "Tasks"). Tasks could be filed by users of your service or external reports that get routed to your oncall or an alarm that fires because a metric moves outside of a "normal" range or whatever. Alarms ("pages") will come to you and need to be ACKed. Often they'll also generate a task. That task may require separate action or not. Many times those will just get closed or merged to existing tasks.