Generally I agree. Humans are much better at recognizing patterns than machines. But as a counterpoint I was once working in a project where our monitoring das

Generally I agree. Humans are much better at recognizing patterns than machines. But as a counterpoint I was once working in a project where our monitoring dashboard showed an anomaly in incoming traffic. It turned out that it was an ISP problem and that we were the first ones to notice according to them. So maybe part of the answer as to why customers are faster is that different monitoring systems are monitoring each other :)