Sort of. Tech companies have an incredible lack of investment in actual customer service though. With many services it's easy to get on the line with a human -

Sort of. Tech companies have an incredible lack of investment in actual customer service though. With many services it's easy to get on the line with a human - even if it can take a while there's a straightforward path. Tech companies seem to invest far less into customer service, make it impossible to get on the phone with someone, resolve issues in a sane way, etc.