4 ms·

Just look at the latest post on r/Purism on how people have a really hard time to get some refunds. * https://www.reddit.com/r/Purism/comments/r1n6a9/this_is_

by ognarb 5y ago

Just look at the latest post on r/Purism on how people have a really hard time to get some refunds. * https://www.reddit.com/r/Purism/comments/r1n6a9/this_is_a_public_service_announcement_stay_clear/ https://www.reddit.com/r/Purism/comments/r1n6a9/this_is_a_pu... * https://www.reddit.com/r/Purism/comments/qyhc04/i_will_avoid_all_future_interactions_with_this/ https://www.reddit.com/r/Purism/comments/qyhc04/i_will_avoid... * https://www.reddit.com/r/Purism/comments/quz8t4/a_year_and_a_half_later_and_i_finally_got_my/ https://www.reddit.com/r/Purism/comments/quz8t4/a_year_and_a...

fsflover 5y ago
They've been having a hard time with the funds, so they probably have to delay refunds in order not to go bankrupt. Recently they got some inestments, so it should get better: https://news.ycombinator.com/item?id=27949435 https://news.ycombinator.com/item?id=27949435. This is not exactly "constantly lying about their products".
- filmgirlcw 5y ago
  They’ve been seeking investments from anyone on their mailing list for years. And if they can’t refund people for six months or more (contradicting the terms of their already insane return policies), how can anyone expect them to be in business long enough to ship out phones or laptops or anything else? If you order something from Purism today, it'll probably be 6-12 months at the earliest before you get your product. Lead times on phones are over a year and there are plenty of reports from people who ordered more expensive Librem 5 USA models who still don’t have them after six months or more. Librem 14 laptops seem to be on a six month delay. And yes, they do constantly lie about their products. They lied about FCC clearance. They lied about when the camera would work. They’ve lied/refused to address the reality that the cellular modem doesn't support VoLTE and likely never will (which is a problem because of how many US 3G towers are getting shut off and what that does to phones that can’t do VoLTE). They’ve lied about how many units they can ship. They’ve lied about the state of their software. At least Pine64 knows how to ship a product to people and be honest about their device capabilities.
  - fsflover 5y ago
    > it'll probably be 6-12 months at the earliest before you get your product. Yes, they have a history of delays. By the way, did you heard about global supply chain problems? > lied about FCC clearance. I was following them for years. There was a delay in obtaining the clearance. But where did they lie about it? > They lied about when the camera would work. First, this is called “a delay”. Second, if you would follow what exactly happened, they had to reverse engineer the camera due to extremely poor documentation. And all efforts were in the open. Unprecedented transparency. > They’ve lied/refused to address the reality that the cellular modem doesn't support VoLTE and likely never wil They never lied about it. Any proofs? They have been working on it for a long time indeed for the same reason as above (documentation). The hardware is capable of 4G, so I’m sure it will work. Why do you think otherwise? > They’ve lied about how many units they can ship. They never disclosed how many units they shipped. > They’ve lied about the state of their software. This is the only smartphone company I know who develops all software in public. You are lying here.

by ognarb 5y ago

fsflover 5y ago

They've been having a hard time with the funds, so they probably have to delay refunds in order not to go bankrupt. Recently they got some inestments, so it should get better: https://news.ycombinator.com/item?id=27949435 https://news.ycombinator.com/item?id=27949435. This is not exactly "constantly lying about their products".

filmgirlcw 5y ago
They’ve been seeking investments from anyone on their mailing list for years. And if they can’t refund people for six months or more (contradicting the terms of their already insane return policies), how can anyone expect them to be in business long enough to ship out phones or laptops or anything else? If you order something from Purism today, it'll probably be 6-12 months at the earliest before you get your product. Lead times on phones are over a year and there are plenty of reports from people who ordered more expensive Librem 5 USA models who still don’t have them after six months or more. Librem 14 laptops seem to be on a six month delay. And yes, they do constantly lie about their products. They lied about FCC clearance. They lied about when the camera would work. They’ve lied/refused to address the reality that the cellular modem doesn't support VoLTE and likely never will (which is a problem because of how many US 3G towers are getting shut off and what that does to phones that can’t do VoLTE). They’ve lied about how many units they can ship. They’ve lied about the state of their software. At least Pine64 knows how to ship a product to people and be honest about their device capabilities.
- fsflover 5y ago
  > it'll probably be 6-12 months at the earliest before you get your product. Yes, they have a history of delays. By the way, did you heard about global supply chain problems? > lied about FCC clearance. I was following them for years. There was a delay in obtaining the clearance. But where did they lie about it? > They lied about when the camera would work. First, this is called “a delay”. Second, if you would follow what exactly happened, they had to reverse engineer the camera due to extremely poor documentation. And all efforts were in the open. Unprecedented transparency. > They’ve lied/refused to address the reality that the cellular modem doesn't support VoLTE and likely never wil They never lied about it. Any proofs? They have been working on it for a long time indeed for the same reason as above (documentation). The hardware is capable of 4G, so I’m sure it will work. Why do you think otherwise? > They’ve lied about how many units they can ship. They never disclosed how many units they shipped. > They’ve lied about the state of their software. This is the only smartphone company I know who develops all software in public. You are lying here.