This is a very important point. Many customer service agents will let people in if they just say “I dunno I just kinda mashed the keypad” or “oh it was just som

This is a very important point. Many customer service agents will let people in if they just say “I dunno I just kinda mashed the keypad” or “oh it was just some random letters”. Once you beef up your security, social engineering is the weak link that always remains.