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Having owned a couple of Samsung TVs and done quite a bit of research, I'd say LG is the brand that I'd go for when I buy my next TV. My Samsung TV's infrared r
by programmertote 5y ago
Having owned a couple of Samsung TVs and done quite a bit of research, I'd say LG is the brand that I'd go for when I buy my next TV. My Samsung TV's infrared remote signal receiver broke after ~1.5 years. I had to call several times to arrange a repair person to come to my house. Guess what, the contractor they hired to send the repair person has poor organization skills--they double-booked me for appointments and yet failed to send anyone to my house. After calling Samsung customer support and chatting with their reps many times, they finally said they'll refund me the money, which I naively agreed to (they had me sign an online PDF or something). Guess what, when I bought that TV, it was ~$350 (including tax) and they issued ~$328 for me even though my Costco receipt clearly shows that it was ~$328 total (they only issued refund of the base TV price--not including the tax and such). The rep was smart in not telling me that I could have told them that I want another TV as replacement, but I was naive and after calling and speaking with them for so many times, I just wanted this ordeal to be over. The whole ordeal took ~2 months and after that, I swear myself to never buy Samsung product again.
I look into other TV brands and either they have very suspicious privacy practices (Roku and TCL) or they are made with items sourced in just one country (e.g., TCL and Hisense, which are both based in China).
That leaves me with either Sony (too pricey) or LG and LG seems like the most non-smart TV with sources all over the world (Vietnam and sometimes Mexico), as opposed to mostly from one country.
- Spare_account 5y agoYou got a full refund (minus small-print about sales tax) after ~1.5 years of ownership?
- mandis 5y agoSitting in a 3rd world country, I am amazed at the service people in 1st world countries get and crib about.
- gordon_freeman 5y agoTVs are not supposed to break after just 1.5 years. That’s money lost for the owner even though it’s just a tax. My LG tv is still going strong after 10 years and I don’t want to replace TV until at least another 5 years.
- jsnell 5y agoThey got the use of a TV for about 5% of the price / year. That'd be a crazy good leasing deal for consumer electronics.
- drewg123 5y agoI had a horrible experience w/Samsung as well. I bought their highest end non-curved TV in 2015 for ~$3,000. It was delivered when I was away from home and my ex did not notice it had a glaring defect -- very bright corners. It turns out that they had switched out packaging, and the new packaging was pinching the corners of TVs in transit. Soon after I got mine, there was a whole thread on AVS Forums about it. Samsung told me the TV was "in spec", which was absurd for a top of the line $3k TV. After I exhausted my options with Samsung, the local retailer grudgingly replaced it free of charge with a new one from a different shipping lot that did not have the issue. Samsung's refusal to take responsibility for this issue has caused me to refuse to consider any Samsung consumer electronics or appliances, and I tell this story to anyone considering buying anything made by Samsung.
- jayd16 5y agoJust wait for the off season and pick up a discounted Sony.