Aren't they required to record the confirmation if it is over the phone? And if so, they should be able to replay it to you. For example, if you try to do a b

Aren't they required to record the confirmation if it is over the phone? And if so, they should be able to replay it to you. For example, if you try to do a balance transfer over the phone, they explicitly read you they will start recording and then read you the terms and ask if you accept. If you do accept, they can pull it up later.