It's not the "push for profits" that reduces margins, it's normal competition. If an industry is making someone rich, other people will notice and jump in. Some

It's not the "push for profits" that reduces margins, it's normal competition. If an industry is making someone rich, other people will notice and jump in. Some industries, like airlines or chip making have high barriers to entry and can keep a lot of competitive threats at bay. Catering, which the interviewee works in, essentially has zero barriers, further, because it is labor intensive, most catering companies are quite small and restricted to a local area. Hard to tell these caterers (perhaps the original "gig economy" jobs) that they need to continue paying people who aren't available for catering jobs, regardless of circumstances.