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> But what sets the bank apart is their customer service, the people on the other side of the phone (or counter, those few times) are incredibly friendly and he
by ValentineC 5y ago
> But what sets the bank apart is their customer service, the people on the other side of the phone (or counter, those few times) are incredibly friendly and helpful (again, compared to, say HSBC).
They've started to follow a Singapore trend of limiting non-fraud phone customer support to between 8am and 12 midnight [1], which IMO is ridiculous and counts strongly against their "customer service".
I also thought that their counter staff tend to be overwhelmed and overworked, because DBS, as they bought over Singapore's post office bank [2], also acquired a lot of (now) elderly customers — I believe still a magnitude larger than other banks.
[1] https://www.dbs.com.sg/personal/bank-with-ease/contact-us https://www.dbs.com.sg/personal/bank-with-ease/contact-us
[2] https://en.wikipedia.org/wiki/POSB_Bank#Acquisition_by_DBS_Bank https://en.wikipedia.org/wiki/POSB_Bank#Acquisition_by_DBS_B...
- refurb 5y agoYup. I remember trying to open an account and getting the “we’ll respond in 7 days”, then 5 days later getting “missing document, please provide and we’ll respond in 7 days”. Going to a branch in person took an hour of waiting. Once I got in front of someone it was pretty efficient but hold crap that was way more painful than US banking which isn’t exactly known for its customer service.
- zxspectrum1982 5y agow00t!!!??? 7 days to open an account? It takes 5 minutes for most banks in Europe, fully online, low or no fees.
- _tik_ 5y agoWhen is this ? Are you a resident? Opening an Bank account in Singapore is just one or two click for resident. Just need to click the opening account then grant access to applicant information in Singapore's government Apps. And it will be approved in 5 minutes.