As an addendum to my previous reply on the DBS's abysmal UX, I will echo the point made here that once you get to talk to someone, it's generally fine. I've had

As an addendum to my previous reply on the DBS's abysmal UX, I will echo the point made here that once you get to talk to someone, it's generally fine. I've had some great service when I could get through to a human, but they're making it increasingly difficult to do so as they're going all digital. Many branches have closed, and even the higher-end Treasures locations are now down to just two I think (a major mistake IMO especially as you target the wealthier). Navigating their phone support. takes. a. lot. of. patience. I also agree that other banks can be a lot worse, and HSBC in particularly has been abysmal. (edited for grammar)