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Their customer service UX is also hilariously bad. You can send a message to the bank from the app, which still makes sense, but to read the response, you: -
by dustintrex 5y ago
Their customer service UX is also hilariously bad. You can send a message to the bank from the app, which still makes sense, but to read the response, you:
- need to wait 3-5 business days
- eventually get an email notifying you that there is a response and directing you to the chat to read it (!?)
- to access chat, you need to complete a separate authentication process that requires SMS (can't use the digital token used everywhere else)
- and then you finally get a chat bubble containing the precious response.
- The kicker? If you want to respond, you need to do all of this again and get routed to another random agent with no access to your previous messages, since there is no concept of threading at all!
- harha 5y agoSounds like most customer interactions in Singapore that don't perfectly fit into the standard workflow to me.
- pydry 5y agoI had to do that to unsubscribe from their marketing email lists. They initially asked me to provide my bank account number to do it, too. Eventually a person intervened and took me off their mailing list manually. IDK why Singapore didnt make having an unsubscribe link mandatory yet.
- dustintrex 5y agoIt does: http://www.imda.gov.sg/for-community/Infocomm-regulation-and-guides/unsolicited-communications/best-practices-for-organisations http://www.imda.gov.sg/for-community/Infocomm-regulation-and... Unfortunately the Act is aimed at out and out spam, not marketing from companies where you actually are a customer.
- pydry 5y agoOught to have applied to me then since I was an ex-customer.