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Root cause analysis is almost always just blame-shifting and trying to find somebody to fall on the sword and accept culpability, and often as not, pay for the
by thrower123 5y ago
Root cause analysis is almost always just blame-shifting and trying to find somebody to fall on the sword and accept culpability, and often as not, pay for the downtime/missed SLAs/etc...
Maybe there are some enlightened organizations out there that treat it as a learning opportunity, but I've never seen it from any of the Fortune 500s that demand a RCA from me when something derps up on their end.
- scrubs 5y agoI find this outlook deplorable and a significant contributing factor to why companies can't do better. Read: https://www.amazon.com/What-Total-Quality-Control-Japanese/dp/0139524339/ref=sr_1_1?crid=UNZNYETX0LT8&keywords=total+quality+management+japanese+way&qid=1637692671&s=books&sprefix=total+quality+man%2Caps%2C194&sr=1-1 https://www.amazon.com/What-Total-Quality-Control-Japanese/d... and do better. You have choice. Use it.