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I have a DSL-only plan with AT&T. It works fine, but every time I call for support, they ask me for "the phone number on my account", and I have to re-explain
by mcantor 15y ago
I have a DSL-only plan with AT&T. It works fine, but every time I call for support, they ask me for "the phone number on my account", and I have to re-explain ten times that I have only DSL, and not phone or TV service. Often I am told that it is impossible.
- callahad 15y agoAre you sure they're not asking for the phone number of the party responsible for the account as a means of locating your account?
- hammock 15y agoWhether you buy phone from them or not, you still have a phone number associated with your account (cell phone etc), just a way to look up your record.
- JadeNB 15y agoAt least for my naked AT&T DSL, there's a 'fake' phone number (0-xxx-xxx-xxxx) associated with the account. Usually, the automated prompt won't recognise that number, but human representatives are fine with it.