Anecdotal: I right away, broke my screen ** from my perspective ** dropped something on the screen, the next time I used it there were all sorts of hori

Anecdotal: I right away, broke my screen ** from my perspective ** dropped something on the screen, the next time I used it there were all sorts of horizontal and vertical lines on it. My wife got me a replacement because that is how she is. I contacted the company to see if there was anything I could to try and fix the old one ... I am not opposed to opening it up an poking around. They suggested I send them pictures of the damage then replied that it should not have happened and exchanged with a replacement. Noting that at no point did I ask them for anything and took full responsibility (in writing) for the impact I assume caused the failure. I have nothing but high praise for their "support".