For sure. And for me, key to making this strategy work is delivering early and often in ways that build confidence. E.g., your 20% ad-hoc requests is a great wa

For sure. And for me, key to making this strategy work is delivering early and often in ways that build confidence. E.g., your 20% ad-hoc requests is a great way to keep unplanned, urgent work from eating up the time necessary tech stuff.