I can agree. I had a WiFi issue with mine and the customer support had me reconfigure my router a few different ways to alleviate the issue until an update rele

I can agree. I had a WiFi issue with mine and the customer support had me reconfigure my router a few different ways to alleviate the issue until an update released. Then they stopped responding after the issue wasn’t fixed. From other anecdotes, I’ve determined that their policy is to string the customer along until an update is released or they’ve run out of options to diagnose the problem, then you’re trash. Even opening new tickets returned no response. I advise people review other eink tablet options before considering Remarkable. Addendum: At some point, months later the issue was resolved via a software update. This issue was originally discovered a few days after unboxing and using the device. I did not expect the return process to be non-existent or refusal.