To directly answer your question: I did, and i'm not saying they're necessarily a bad idea, still better than nothing. It's just that obviously there's a trade

To directly answer your question: I did, and i'm not saying they're necessarily a bad idea, still better than nothing. It's just that obviously there's a trade being made. And i did not necessarily say full-fledged forums.Something like what spotify has, disqus, mastodon,etc. There are a lot of options, and i understand the "i don't want to make an account for that issue" argument, i truly do, but on the other hand i think if the issue is so important maybe another step doesn't hurt. Also naming clashing, spam/bots, eventually censorship issues are arguably way harder to appear. Again, i think this is better for actual product/services where we're talking about official support channels, and not something that you rely on the community: free software: editors, games, etc.