Wow, that's a great explanation of Itercom, and the product actually looks good. I just signed up for the beta test. Things I like: * The JS required to make t

Wow, that's a great explanation of Itercom, and the product actually looks good. I just signed up for the beta test. Things I like: * The JS required to make this work only requires a user email address and signup date. That's slick. * Social integration is clutch. This looks to be a very lightweight way to see the social impact of current customers. * The CRM approach is smart. It's just a beta, but if eventually this integrates with Salesforce, Highrise, et al, it will be super useful.