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The orders show up as "Payment Declined" in the order inbox, or "Cancelled by Google". If a customer just refunds, then the order just says "Cancelled" and the
by dpcan 15y ago
The orders show up as "Payment Declined" in the order inbox, or "Cancelled by Google".
If a customer just refunds, then the order just says "Cancelled" and the details of the order say that the card was successfully authorized.
It's those people that WANT to give you their money but get stopped because of a Payment Decline or Google Cancel that are ridiculous.
- baconner 15y agoI don't see how you can hang payment declines on Google. Customers failing to enter valid credit card information is just an ecommerce fact of life.
- jwatte 15y agoI bet at least 50% of failures are customers trying to use someone else's card, or habitual charge-backers. What is the experience for each channel 90 days in when actual chargebacks start hitting?